• Tina Snyder

  2026/05/25

  

  I'd give it a 0 if I could. I can't get the app to let me sign in! I can sign in on my computer and check emails but not on my phone! The phone would be nice to get notifications of when I receive an email from my son, which you don't get on the computer. Really sucks! I can't rate anything else on the app because it won't let me in. It doesn't come up and say 'wrong password, etc.' It just keeps coming back to the sign-in screen and asks for my password then fingerprint repeatedly. Frustrating!

• C. W.

  2020/08/11

  

  This app is full of false advertising! None of the features that you see are actually available, and when you call customer service, you get lied to about the app "updating". The only thing you can do is send and receive messages, if the inmate has credits on their end, because even though it says that you can buy credits for them, you really can't. Oh and according to Customer Service, that's part of the update that apparently is happening in some sort of time paradox, because it's been ages!

• Craig Heuser

  2024/12/05

  

  Terrible app. The bugs really need fixed.. You purchase emails and the credits suddenly disappear and then reappear. You think you have x amount and next thing you see 0 credits even when no messages were sent. More times than not when you send a message, it may say message successfully sent, but in reality was not. Very frustrating. An email may be sent one day but not received for 3 or mote days. When you call customer service you get terrible support. If I could rate this at zero, I would.

• A Google user

  2019/08/03

  

  This app was good but has turned into complete garbage. When I try to send money it keeps declining my card. Yet mysteriously when I call in and use the automated system it accepts the exact same card! When I called in the customer service rep said there was "no record of any transaction declining". Are you serious? I look on the app and it clearly shows 3 declined transactions. Totally nullifies using the app if I have to call in and use the automated system.

• Temeka Byrd

  2022/05/21

  

  Not user friendly at all. This app should really be as simple as the securus app/ site. It gives you the run around, doesn't list all the facilities, and pretty much forces you to call the GTL line to add funds which takes 3 minutes because they want to repeat changes that I've already agreed to. If I have agreed to this once, I shouldn't have to agree with every call. Back to site, there should be a link to simply put in inmates name/ number then add funds! YES, THAT SIMPLE IS HOW WE WANT IT!

• Ralph Megginson

  2026/07/03

  

  TERRIBLE, Everytime I have went through this end up getting Fraudulent charges on my credit card.

• Brian Harden

  2026/07/02

  

  can't deposit into trust fund. very bad system with no support.

• Chelle S

  2026/07/01

  

  won't let me add inmate so worthless app

• Mia Granger

  2026/07/01

  

  not letting me create an account

• Joe Hersick SR

  2026/06/24

  

  good

Review Source: Google Play store public user reviews.