• Chase Mitchell

  2026/06/14

  

  The app itself will not accept my payment. I have googled it and this has been an ongoing issue. I have the app for convenience so I don't have to call or go in person. If you can't get the app going after all this time remove from every store so there is no confusion and the consumers don't waste their time. Would not recommend Direct auto for convenience period!!

• Rate N'Review

  2026/05/23

  

  The app is basically just a shortcut to their internet homepage. you can't really do anything from the app except make a payment and get your ID cards. I guess that's all it really should be, but it would be nice to not be forced to call customer service or visit a physical location to make some changes. the app could really use some updates and actually be turned into an app instead of a shortcut

• Rhonda Wingate

  2026/06/20

  

  I can open the app but these days it takes me to my Google app, and I have to log in there instead of the app. Why have the app if you have to login a different way. I don't understand , plus it is getting so expensive and I have to pay for 4 people one who doesn't see well and doesn't drive. I was told the reason before but it still bothers me.

• Amy Clemens

  2026/03/17

  

  I'm really getting annoyed with this. I had to call in and have someone help me fix my online account. After 1 hour it stopped working. I still can't get into my new account a week later and will probably lose my insurance again due to this app causing problems. Now today I am being told I will have to pay a cancelation fee if I cancel today to set up a new account. This is total bs.

• Christopher

  2026/03/15

  

  Don't go through this insurance company. I signed up for roadside assistance just to be given the run around when I needed it and ended up having to pay out of pocket from another company. The app never works properly. I just got a notice about a policy cancellation even tho I've paid it and it says I'm caught up. One of the worst experiences I've had with insurance.

• Dana Stewart

  2026/07/03

  

  great and very easy to use

• John Ferguson

  2026/07/03

  

  So far so good. It was easy to make changes and everything is right there. The agent that assisted me, Casey was extremely pleasant and patient with all my questions.

• Angie Jolliff

  2026/07/03

  

  Love it so easy

• David Holloway

  2026/07/03

  

  Easy to use app

• Silvester Evans

  2026/07/03

  

  it's all good 👍🏽

Review Source: Google Play store public user reviews.