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Pepco

Name: Pepco
Rating: 4.1 (2220 reviews)

4.1

Rating

100,000+ Downloads

25.3.2 Version

Information

Category: Communication
Price: free
Age Rating: Everyone
Available on: /
Developer: An Exelon Company
Updated on: May 8, 2026

Pros

Pepco offers reliable and consistent energy supply for homes and businesses.
Customers benefit from competitive pricing and transparent billing practices.
The company prioritizes customer service with responsive support teams available.
Pepco invests in sustainable energy initiatives to promote environmental responsibility.
Innovative programs help customers save on energy costs through efficiency upgrades.

Cons

Pepco often experiences frequent outages, disrupting daily activities.
Customer service response times can be slow and frustrating.
Rates may increase unexpectedly, impacting household budgets.
Infrastructure upgrades are often delayed, affecting service reliability.

Get Installation Details

Google Play

App Store

User Reviews

(2.22K Reviews)

Lex Williams
2021/10/15
This app is ok it could be better, much better, it's slow as hell booting up and loading up from page to page. Also I wish it had the same functionalities as the thermostat. Example if the thermostat has any hold on it as in temporary hold or permanent hold you can't adjust the temperature from within the app, you have to go back to the thermostat press run to unlock the hold. Which means if you leave from home and you forget to do that then you just have to come home to a hot or cold house.
Vicki Anderson
2025/08/21
This app used to be good all around. Now I can pay my bill through the app but the ability to adjust my thermostat is null. When I click ok that option the page doesn't even load. That was one of the main reasons I got the app was to adjust my thermostat without having to get up and physically go to the thermostat to adjust the temperature.
A Google user
2019/04/30
I signed on to this app to program my thermostat. I clicked on each menu at the bottom, but the only real functionality I found was the ability to change my password. It appeared I couldn't even pay my bill. But then I accidentally clicked on the current amount I owe, and that's where I was able to locate the other functions. That is patently ridiculous. The app either needs to alert people to that fact - or better yet - fix it so that the usable page is right in the front.
Melissa Honigstein
2023/11/02
The app looks good, and the UI and navigation are make sense. But the one thing I really want is to see usage data, and it never loads. The website has the same problem. Thank goodness for the weekly report I get via email! It just gives me a random snapshot (kwh/day, or dollars per day, or my usage pattern for a particular day...) but that's better than nothing.
Steven Hausman
2022/02/03
The app can be used as a guest but I have been unable to sign in with my account information sibce the app will not accept the same credentials that allow me to ligin to the website. When I try to select "lost my password" I do receive a 5 digit code to enter but the app never stops refreshing to show the screen that accepts that code. I even updated the app but that did not work either.

Review Source: Google Play store public user reviews.

FAQ

Does Pepco collect my personal data?

Yes, Pepco collects personal data necessary for account management, payment processing, and improving user experience, but it adheres to privacy policies to protect your information.

Does Pepco offer a free trial or free version?

Pepco does not have a free trial or free version, as the app is free to download and use for managing your account, but standard service fees may apply based on your usage.

Does Pepco require an internet connection?

Yes, Pepco requires an internet connection to access account information, make payments, and utilize its features effectively.

How can I contact support or send feedback for Pepco?

You can contact Pepco support through the app, via their website, or by calling their customer service hotline, where you can also send feedback regarding your experience.

How do I manage or cancel my Pepco subscription?

Since Pepco does not have a subscription model, you can manage your account through the app, and if you need to close your account, you should contact customer service for assistance.