• Ankit Bhatnagar

  2026/03/04

  

  Updating the review again and experience remains same not less than pathetic. Ordered food at 9pm expecting it by 10:05 as per app estimation. Its alreafy 10:42 pm and food not arrived. Restaurant number not reachable. Swiggy customer support are only stupid bots which replies via pre written logic.

• Rishabh C

  2025/08/14

  

  i added 2 items to my cart and went to the payment page. when the payment got initiated I saw that the amount is being charged for just 1 item and it went through. That's when I realised the restaurant branch automatically changed and it probably removed the item that was not available in the store by itself. This lead to additional delivery charges and when I tried to cancel, that didn't happen and there was no response from support for 15 minutes. ended up paying extra for a glitch on the app.

• Tanmay Shinde

  2026/02/28

  

  I am very disappointed with my recent experiences. My orders are being cancelled after waiting for almost an hour, which is a complete waste of time. In some cases, items were also missing from the delivery. This shows poor coordination between the restaurant and delivery partner. Please improve order reliability and ensure customers receive complete orders without long delays or last-minute cancellations.

• ZAKI VERSE

  2025/10/01

  

  Deliveries are taking so much time now. 1 hour is fine I understand but I received my order from a restaurant 3km away after 90 minutes. The same delivery guy is assigned another order 6km away from the restaurant. Chat support is a bot who tells me the things I already know. Its very annoying. if you want food on time order at least 2 hours before.

• Pallabi Ghosh

  2026/06/14

  

  Swiggy has become a fraud. They take extra money as Platform fee, packaging fee, taxes, delivery fee and then they provide one item short. Now when you call the customer support, they say they can only refund the money and cannot replace it. So when you try to replace the order from your end, you again have to bear those extra charges, making the total far more than what they have refunded. In other order, you have to pay extra money.

• Priyanka Bhanushali

  2026/07/03

  

  I have been using Swiggy for the past 12 years, but this has been my worst experience. In my recent Swiggy Instamart order, I received an expired product and one item was missing. I reported the issue immediately and shared all the required photos and proof. Even after acknowledging my complaint, Swiggy refused to provide a refund or a replacement. An apology without any resolution is not acceptable. Loyal customers deserve fair support, especially when clear evidence has already been provided

• Ajay Sharma

  2026/07/03

  

  nice

• Rupesh Bhirud

  2026/07/03

  

  delivery ka socho. ye platform koi bhi bana sakta hai. service is important. wo tum de nai pa rahe. hamesha late.

• Sourav Pal.

  2026/07/03

  

  enjoy 😊

• Naveen Chintakinda

  2026/07/03

  

  ​"Extremely frustrated with my recent experiences using Swiggy. Twice now, delivery agents have picked up my order only to stop responding to my calls and suggest that I cancel the order myself. Being left hungry due to such unprofessionalism is completely unacceptable. I have decided to stop using Swiggy and am uninstalling the app. I hope this serves as a warning to other users to be cautious. Swiggy needs to urgently address these service failures and enforce better accountability

Review Source: Google Play store public user reviews.