• JQ24

  2021/12/03

  

  Suddenly stopped accepting payments for my bill when it was working just fine for months. I've been trying to pay my bill for a few days now and I'm always getting a "payment failed" with no explanation why or even a contact info for customer service. I can use my credit card just fine so there is no issue there. Then they add an additional charge for the bill being late.

• -Zeki-

  2024/06/10

  

  Garbage app. Randomly decided my main credit card is expired, which it's NOT (not by a few years!) And also won't let me make any transactions with any other cards. "Acquire Decline", even though all my cards have more than sufficient balance to cover the attempted transaction. And when it does work, it says there's an error and that it failed... only to discover upon refreshing the app that the first transaction actually DID work, and now I'm subscribed to two promos. FIX YOUR GARBAGE APP.

• Bem Bem (Ma'Yo)

  2025/08/13

  

  Sometimes good. Sometimes bad. I've come to edit my review. Now I could see the information of my balance, points, and my data usage even though I updated the App, restarted my phone and cleared the cache. Then, your connection now is too slow, in and out. There are times that almost 12-hours we couldn't use the service without notifying us if you're on maintenance or what. And you never compensate us! No customer service in the App to raise & fix our concern.

• Super Perez

  2023/06/19

  

  I'm always getting the "preparing" message that ends up in an error prompt. Then when I click one of my accounts, I just get a screen with blank boxes. It is really annoying not to be able to check balances. The my PLDT smart app is better. That app is not devoid of errors but better......Update: I had to email the address and it still doesnt work after all the tasks they made me do.

• Shred917

  2025/04/29

  

  this app is not working anymore every time i open the app the icons will not show it always loading. Even if i have a good internet connection it still doesn't show. all i get is a blank white page. i already refreshed it many times, uninstalled and installed it back still the app is not working properly and just shows a white and always loading page. Please fix this how I am able to subscribe to any promos if i can't see the icons on the app.

• JUDY ANN LUMANAO

  2026/07/03

  

  this app is nice, but I can't see my points huhu so sad

• Maxell Ray Tandan

  2026/07/03

  

  This app is infested with ads that cause slow app performance.

• Majo Isla

  2026/07/03

  

  Until now,under maintenance pa rin ang Giga Points. Ang tagal naman bago mabalik

• Dennis Refuela

  2026/07/03

  

  giga points are missing, it's been 2 months yet it didn't come back.

• Pauleene Lomondaya

  2026/07/03

  

  I can't check or use my gigapoints for 3 months now, Why's the update too long¿ my gigapoints would expire before this update finishes.

Review Source: Google Play store public user reviews.