• Korrine H

  2026/02/24

  

  I can get basic things done on the app. If you need to do more you're out of luck. BE AWARE they will link back, keep and deliver to your old address indefinitely. It will remain embedded in their system in unknown places, what, forever? The search option is annoying. It brings many items up, not just yours.

• Kae Reichgott

  2024/07/15

  

  Buggy and slow when it works. While you can eventually get what you need, it's painfully slow even on high speed connections. I just found out that all data for the app is stored locally at the clinic and there is NO offsite backup (per the call center). So in extended power outages, inclement weather, floods, etc the app is unusable AND your pets' records cannot be accessed to take to an alternate provider. It also means they can't notify you in any way that they are closed, apparently.

• Michael Radovich

  2024/06/19

  

  I've subscribed to Careclub for about 10 years, and their service has gotten significantly worse. My latest issue, the auto-renew button on the app doesn't work. When my policy was set to renew this year, they signed me up for a lesser service that I did not agree or consent to that no longer included dental care. I received no emails or phone calls about the change, and the app doesn't show me what my current subscription level is or what other subscription options are available. AVOID!!

• Stella

  2020/07/21

  

  The app won't load at all. It notifies me of my pets appointment and asks me to rate the hospital but I can't see or do anything beyond looking at the "something went wrong page". I've reached out twice, today being the 2nd time, and no one's gotten back to me. I used the report button on the error page so I'll my phones relevant system info should be provided. Update 7/21: IT support has been in contact with me and has been trying several angles. Updated for excellent service!

• Jessica Crawford

  2024/10/25

  

  Trying to use Vetsource on the app can run incredibly slowly, orders can take a really long time to ship, and there have been multiple times when I've had problems updating my payment method. The card information is correct on my end, but I continue to receive emails saying I need to update it until finally the order got automatically canceled. I started a new order, and now there are TWO active orders and I'm being charged for two times the items I actually need.

• Michelle Miller

  2026/07/01

  

  Dr. Z ... very friendly and thorough. Amazing Staff!!

• Gloria Vegerano calderon

  2026/06/26

  

  Dr Gregg Goldsschlager is very nice. Everyone worker great. Thank you for your service today.

• Jeff C.

  2026/06/25

  

  App is easy to use and very well-developed. Besides, they have the best vets in practice!!

• katy r

  2026/06/24

  

  We saw a new doctor as our original Dr's were at Wise Road Animal Hospital(Dr.s) Pheifer and DeCrane) which merged with VCA. We were very happy with our experience. Everyone we came in contact with was extremely nice and made our boys,Conner and Ripleys visit nice, comfortable, and quick. We hope we will see our previous Dr's again at some point but the one we had ( sorry can't remember her name) was very nice. Great experience!

• Jason Martin

  2026/06/24

  

  good doctors and staff that truly care about your pet

Review Source: Google Play store public user reviews.