• David Bezold

  2024/06/11

  

  I have not been able to log into the app for a nearly a month now. I made two calls to tech support, and was told there is a known issue with logging in that they are looking into. Fixes I tried myself included deleting all app data, installing, rebooting, and reinstalling. I can log into the Allianz site and see my policies without any issues. The app seems to be broken with no fix coming.

• A Google user

  2018/10/04

  

  Downloaded today. Couldn't log in even when I changed my PW since it wouldn't recognize my first one. All of a sudden, I was in and was trying to edit the wrong birthdays and put in cruise and airline info. Wouldn't save my airline flight data and then gave me a page of very confusing error messages. This app is worthless. Will just call or email them if I need anything else. Don't waste your time.

• Jacquelyn Andula (Jackie)

  2024/10/08

  

  The insurance has served me well. Multiple issues on a trip to Europe were reimbursed. Flight delays were dealt with promptly. The reimbursement for those just appeared in my checking account because Allyz knew about it immediately. My issue is this app itself. It doesn't function properly. I keep getting the same alerts but cannot open them.

• Erik Torenvlied

  2024/05/23

  

  Total garbage app with non-existent support. Unable to log in with known good credentials. Uninstalled and reinstalled app multiple times, no go. Changed password multiple times, no go. Called CS. First time was railroaded into sending an email to their support - no response. 2nd call - "wait 10 minutes while we update your account". Didn't work either. 3rd call: "Well, the app doesn't really work all that well because it is still in development". Consider me a non-renewal, Allianz.

• A Google user

  2018/12/30

  

  Overall, the login creation and login process works as designed -- there are many reviews with issues, but I did not have any after completing the email verification of my email address. Once logged in, there are multiple options to identify your policy, get policy details, and get the app to support your travel needs (flights, transfers, etc.). There are a few areas where the app experience could be smoothed out or made simpler, but this app supports my needs for travel insurance and contacts to support emergency needs.

• J Traina

  2026/06/30

  

  Scammers..

• Brianna Skinner

  2026/06/30

  

  scam- they don't respond and they don't let you actually use the insurance you bought. I won't buy the insurance on the tickets again.

• Trevor Richardson

  2026/06/29

  

  never allowed update to flight changes.

• Donzetta Lindsay

  2026/06/29

  

  easy to use

• Moochie

  2026/06/29

  

  Easy to use, quick payment! Get the insurance!

Review Source: Google Play store public user reviews.