4.4 




The app makes it really easy to check your E-ZPASS balance and recent activity. It's also easy to change vehicle / license plate info, which is great if you suddenly add vehicles due to an accident or other short term situation. Overall, it's a good app. My only complaint (not the app's fault) is that the over-reliance on acronyms for toll locations can make it hard to decipher where a toll was incurred. This can cause problems when expensing tolls. An acronym glossary would help.





The app is good when you're able to just start it up and it's already logged in. The problem is it logs you out every so often, so you have to log back in with username and password, which is inconvenient while traveling. No problem just use biometric login, right? Wrong, because even if you set it up it doesn't let you login with your fingerprint. You still need to use your username and password. What's the point of having a biometric setting in the app if it isn't used?





My pay per trip has not been working since they updated their system last April. I've called numerous times to get it resolved. Cases have been created and it's a new year and the problem still isn't resolved. The buggy system even keeps calling my checking account a credit card and rejecting payments. They have no technical support and the customer service has no idea what to do. Yet, they keep increasing tolls every year with so many issues not fixed.





Keeps crashing. Unacceptable! It says "An unexpected error occurred. Sorry for the inconvenience" This happens when I select the option to keep me logged in. Only if you have your passcode on your phone. Every time the app loses focus. You need to enter you userid and password into this app. To drive you nuts. Or force you to enter the password on the lock screen. I don't want to do either one.





I like the app. Works well and is convenient. A few ideas: Sort the transactions within a day by the time they occur. I don't think anyone cares about the posting time, when they went through the toll is what people need. Also, more clear names for toll plazas would help. Maybe a link to a map location as well? Also it would look cool if you could see the concentration of tolls you paid on a map.
Review Source: Google Play store public user reviews.
You can contact customer service at 1-800-333-8655 for assistance with the E-ZPass NY app.
To activate, visit the E-ZPass NY website or app, enter your account information, and follow the prompts.
To log in, open the app, enter your username and password, then tap 'Log In.'
Yes, you need to activate your account by registering online or through the app before using it.
The customer number for E-ZPass NY is typically found on your E-ZPass account statement or card.