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Viator

Name: Viator
Rating: 4.9 (77700 reviews)

4.9

Rating

5,000,000+ Downloads

15.0.1 Version

Information

Category: Travel & Local
Price: free
Age Rating: Everyone
Available on: /
Developer: Viator
Updated on: Jul 3, 2026

Viator is a tour company that operates in more than 1,500 destinations around the world. Founded in 1995, Viator is one of the largest tour companies in the world, with an extensive product offering and a global team of over 1,000 employees. Viator's mission is to make it easy for travelers to find and book the best tours and activities in their destination. With over 20 years of experience, Viator has become a trusted source for travelers looking for quality tours and activities at unbeatable prices.

Features & Highlights

Viator is a comprehensive travel app that truly stands out in the crowded marketplace of travel planning tools. With its user-friendly interface and a plethora of features, Viator makes it easy for travelers to discover, book, and enjoy activities and tours worldwide. Here are some of the standout features that I believe make Viator a must-have app for any traveler:

Extensive Activity Selection: Viator offers a vast array of tours and activities in destinations around the globe. Whether you're looking for a cooking class in Italy or a guided hike in Peru, you can find it all in one place. For instance, during my recent trip to Paris, I stumbled upon a unique Seine River dinner cruise that turned out to be the highlight of my vacation.

User Reviews and Ratings: The app features user-generated reviews and ratings for each tour, providing insights that help you make informed decisions. Before booking a wine tasting tour in Napa Valley, I read through several reviews that highlighted the quality of the experience, which ultimately tipped the scales in favor of my booking.

Easy Booking Process: Viator's booking process is seamless and straightforward. All you need to do is select your preferred tour, choose your date, and complete the checkout in just a few taps. I appreciated this when I booked a last-minute sightseeing tour in New York City, allowing me to secure my spot without any hassle.

Mobile-Friendly Interface: The app's design is intuitive and mobile-friendly, making it easy to navigate and find what you need on the go. I found it especially useful when exploring local attractions while traveling; I could pull up the app and find nearby activities instantly.

Flexible Cancellation Policies: Viator offers flexible cancellation options for many of its activities, giving travelers peace of mind. When my travel plans changed unexpectedly, I was grateful to discover that I could cancel my booked tour in advance without incurring any fees.

Real Experience Using Viator

Application Scenarios

As a travel enthusiast, I often find myself in situations where I need to quickly plan activities while on the move. One such occasion was during a weekend getaway to San Francisco. I wanted to make the most of my time and explore as much as possible without spending hours scrolling through various travel websites. That's when I decided to use Viator. With just a few taps, I was able to discover a fantastic bike tour of the Golden Gate Bridge, which I booked on the spot. The app's ability to provide me with real-time options was a game-changer and made my trip much more enjoyable.

User Experience

The first thing I noticed when I opened the Viator app was its clean and attractive layout. The user interface is designed with travelers in mind, making it easy to search for activities or browse by destination. The workflow is straightforward: you can filter activities by type, duration, and more, which saved me a lot of time. I appreciated the high-quality images and detailed descriptions that accompanied each listing, giving me a clear picture of what to expect. Furthermore, the app performed reliably during my usage; I didn't encounter any crashes or slow loading times, which can be frustrating when trying to book on the go. Overall, my experience with the app left me feeling empowered and excited about my travel plans.

Pricing

Viator offers competitive pricing for its activities, often featuring exclusive discounts for app users. While some tours can be on the pricier side, I found that the quality of the experiences usually justified the costs. Additionally, the app frequently runs promotions, allowing savvy travelers to snag great deals. For example, I recently booked a helicopter tour over the Grand Canyon at a 15% discount, which made the adventure even more thrilling.

Updates & Support

Viator is committed to improving its services, and I’ve noticed frequent updates that enhance app performance and add new features. Customer support is also readily available through the app, which I found helpful when I had a question about a booking. Their response time was impressive, and I appreciated the live chat option that allowed me to get answers quickly. Overall, their support team made me feel valued as a customer.

Security & Privacy Review

As an American user, I take security and privacy seriously, especially when using apps that require personal information. Viator is available on both the App Store and Google Play, and I've always felt confident downloading apps from these official sources. However, upon registering with Viator, I was asked for basic personal information, including my name, email address, and payment details. While this is standard for travel apps, I would prefer to see more transparency regarding how this data is used and stored.

Additionally, I did notice some advertisements within the app, which is common across many free apps. However, I appreciate that Viator does not seem to excessively track user behavior beyond what is necessary for providing a personalized experience. The app's privacy policy is accessible, detailing their commitment to protecting user data, which reassured me as a user concerned about privacy.

Pros

Viator offers a wide range of tours for diverse interests.
Expert guides provide in-depth local knowledge and insight.
Flexible cancellation policies ensure peace of mind when booking.
User-friendly platform makes searching and booking simple and quick.
Exclusive deals and discounts help save money on experiences.

Cons

Limited customer support can lead to unresolved issues during bookings.
Some tours may have hidden fees that increase overall costs.
User reviews often highlight inconsistencies in tour quality and experience.

Get Installation Details

Google Play

App Store

User Reviews

(77.7K Reviews)

Pedro Guzman
2026/04/20
I've had a generally good experience using this app. They have a ridiculous amount of services to choose. My one issue is their customer service - they'll reply to your inquiry quickly but it sort of fizzles after that. The example that soured me on them is when I traveled abroad and booked a transport from the hotel to the airport. The pickup time was wrong and I escalated within the reschedule window with the provider and with viator but they still charged me after after seeing the emails).
Trevor Fuss
2026/02/11
something has changed since TripAdvisor bought or merged with Viator. BE WARNED...just because your pick up point is listed and you select, it doesn't mean your tour operator actually picks up at that location... leaving you struggling the night before to figure out how you are getting to pick up point. Customer service also just points out very fine print saying well it says that. 2 star until this is fixed, and actual looking at alternatives.
Kevin Young
2024/04/14
They don't confirm that your booking is available. You get an emailed link the day before your activity. When you click "get ticket", you are told to call the local agent to see if they can schedule you. That's right, you book a date and time, pay, and you still aren't booked. There is no reason to use this lousy service; book from the source EDIT: I have called and emailed 4x for a refund and am still waiting 5 days later. Customer service is not helpful.
Will Griffith
2024/08/29
Event timing and location wasn't clear, so we paid for a tour, didn't get details, time was wrong so we missed it. No refunds, had to pay again on site in order to do the event, deleted the app. Fun update, another issue with a Viator event, fortunately there was a refund this time, but it sure feels like they don't do anything to screen the services they offer, so it's anyone's guess if you'll get what you paid for or if you'll get ripped off.
V.C. AF
2024/03/24
OVERPRICED. Every single tour I booked would have been 15-20% cheaper had I booked locally, from train rides to tours. Not only that, if you book locally, you get better times & more flexibility from operators. When I asked why, everyone said it's b/c Viator charges up to 35% in fees. No one likes dealing w/ them. WORSE: If you cancel, they hold your money for WEEKS, not DAYS. Customer service is a useless! Use the app for research at best, but DO NOT BOOK THROUGH THEM if you want the best deal.

Review Source: Google Play store public user reviews.

FAQ

Can I submit suggestions or feedback to Viator Tours & Attractions?

Yes, users can submit suggestions or feedback through the app’s customer support feature or by visiting the Viator website.

Does Viator Tours & Attractions collect my personal data?

Yes, the app collects personal data to facilitate bookings and improve user experience, but it adheres to privacy regulations to protect user information.