• John Davis

  2026/03/16

  

  I was charged an additional "hold" once I got to my hotel to check in. It was an extra $103 on top of the amount I already paid to book my reservation. no information about this being possible. i don't travel much, so if this is standard, I'm completely unaware, and it could have easily been listed. When I went to leave a comment in the follow-up email from Vio, it wouldn't bring up the keyboard to let me leave the information. Poor info, poor app.

• Brandon Paxton

  2024/03/05

  

  It was my first booking and after I had completed all the necessary info, the app stated that pay later was no longer available (even though offered). I thought there might have been a glitch, so I went out of the app and back in, not only was the price more expensive and pay later removed, a different type of room was advertised for the price of what I was originally trying to pay for. I reached out to customer service and it's as if they didn't even read my concerns. There are better platforms

• Trasie Hemingway

  2024/12/01

  

  I love the deals and the savings that I find on VIO. I have read some subpar reviews. I have completed 3 bookings and have even had to do a cancellation and all things went off without a hitch. Different sites require different requirements; however, if you read the terms and conditions they are VERY straightforward about what is owed, cancellation dates to get free, partial or no refund, check in and check out times, as well as, amenities offered. I recommend reading.

• M. Alejandra Gonzalez

  2025/08/06

  

  Worst experience. I made a reservation only to arrive at the hotel and be told there was no reservation. Messaged customer support, (as they have no #) and after waiting more than an hour was told they couldn't work it out with the hotel and they couldn't book me anywhere else due to availability. Ended up spending way more money as I had to make last minute reservations somewhere else and way further than my event. Would not recommend.

• Nkechi Mezu

  2024/01/01

  

  Good app but can be misleading. I booked a hotel that I know for a fact does free breakfast. But that was not listed under the price of the cheaper option. However, the two other prices were more expensive but highlighted that free breakfast is included (basically insinuating that if you pay a higher price, you get breakfast, when in fact everyone gets free breakfast).

• Carla Hart

  2026/07/02

  

  Vio rocks!

• O. Ryo

  2026/07/01

  

  don't book from this company, this company try to hide bad face of accomodations everytime. and refused refund ,even when reception refused check in

• Aethera

  2026/06/30

  

  cool

• S P

  2026/06/29

  

  they change the posted price after you select your room. pretty annoying, I booked elsewhere

• Michael Kelley

  2026/06/27

  

  Saved a ton of money, thank you, Vio!!!

Review Source: Google Play store public user reviews.