• Bll Sutton

  2026/06/16

  

  Terrible website, terrible app, can't get rid of an old account, app "pay now" with all taxes and fees is never the final price, which is always higher. Working through reservation changes and hitting confirm & pays throws an error. On a prior reservation they called me an hour prior to pickup stating they had no cars, I canceled, they charged me, took TWO MONTHS and threat of legal action to get a refund, lied to by 3 agents during the process....

• Russ White

  2026/02/19

  

  Problems from the on start. Kept locking up. I thought it was due to poor data coverage, so stopped trying to add my info until later in the day at a different location. Same issue. Still will not let me add my driver's license in the app. When I added my cc, it defaulted to a number I wasn't familiar with, so I had to redo that. And what's up with auto linking to my Amazon Account?

• Michael Archambault

  2026/03/16

  

  The app is about as easy as it gets. It's intuitive & efficient, and once you're registered with a login it literally only takes minutes to reserve a decent rental car at a very competitive price. I've found the same thing with the Budget location I've been using in Morehead City NC. They're helpful and ready for you so that you're in and out of the office in 1-2 minutes and into a nice clean well maintained car so you can get on the road ASAP. I'm happily impressed.

• Sagar Adari

  2026/02/23

  

  It has been painful to use this app. It either crashes on opening or once opened, it doesn't let me go to my account details or check the upcoming trips. It's stuck on the home page. This has been the case for a while and I hoped eventual updates would fix it but no change for the last how many ever months. Device: Pixel 10 Pro Android 16

• Stephen Lee

  2026/02/24

  

  The app function is okay. Budget as a company however.....let's say the company is set up to avoid customer service. If trying to contact them they make it impossible to go above the first level of contact. It is impossible to contact a local office, for example where your rental is. They'll offer coupons and refunds. The coupons are unusable and the refunds never come. The company is dishonest in their business practices.

• Jodi

  2026/07/03

  

  I picked Budget due to the car I wanted to rent offered free cancelations if cancelled within 24 of my trip . I appreciate this option because last minute things happen. I had a family emergency 3 days before my trip and had to cancel. When I tried to cancel, Budget said they charge a cancelation fee of 50 dollars!! I told them my mom had been hospitalized and they said they WOULD NOT WAIVE THE FEE. BEWARE! THEY ADVERTISE FREE CANCELLATIONS IF MADE BEFORE 24HRS..BUT THEY WILL NOT BACK IT!!

• Veronica Ahearn (Italianstallion)

  2026/07/01

  

  Budget is actually are awesome they give you different options when you get off your flight reserve or pay now for your rental car they give you options to cover your rental or e tolls or gas there worth it trust me on that

• J S

  2026/06/30

  

  based on my experience trying to get a receipt for my rental I will never use Budget again. App is slow and has extra permissions it shouldn't. no way to contact anyone in support. terrible experience.

• Doug McCorquodale

  2026/06/29

  

  should be no cancellation fee, that is stupid

• C B

  2026/06/28

  

  I have used Fastbreak many times and the process is very convenient and simple. It helps bypass the counter most of the time.

Review Source: Google Play store public user reviews.