1.4 




Not only could I not get wifi access, but but each attempt (over several days) was a different experience of frustration and failure. The app tells you you need to connected to wifi, and when you try to connect to wifi, it says you need to be registered on the app. When you go to register, you are often only given the option to login, with no link to register. You never know what will pop up. And that's not even getting to the credit card...





The process of registering and accessing the freccia rossa "free" wifi is so obnoxiously slow and super complicated that you may want to give up. And that would indeed be a good idea, as you're asked to share your credit card details if you are using a non Italian subscription, though you're not supposed to pay anything. Well you don't, but what happened to me is that the day after I found that MY CREDIT CARD HAD BEEN CLONED??!! and had been blocked by my bank. Stay away from this rubbish!





Appalling, just appalling. As others have said, insists you create an account, and when you try to do so it says you've entered the wrong information. And without it, apparently, you can't access the onboard wifi. So, no wifi for 3+ hours at 6:00am from Florence to Naples with nothing to see out of the windows because it's still dark. It's a useless, evidently pointless app and a waste of time and effort. Save yourself frustration and don't bother downloading it.





So you have to install the app to use the WiFi, you need data to install the app in the first place, then it will work a bit and then stop, finally it asks for your data to register and also wants your credit card. Oh, and the maximum password length is 10 characters. I'd just stare at a black tunnel than deal with this joke of an app any longer. Apparently Trenitalia/Frecce think they are an aircraft carrier.





One star is one too many. One of the reasons I chose to travel by Frecciargento was because there was onboard WiFi. It's impossible to log on, either via browser or via this useless app, which sells 5 you to log in, which is difficult without a profile. You can't register either. This is a borderline scam
Review Source: Google Play store public user reviews.
You can contact customer service through the app's help section or by visiting the official website for support options.
Click the activation link in the email you received after registration to activate your account.
Open the app, enter your registered email and password, then tap 'Log In' to access your account.
Yes, you need to activate your account via the confirmation email sent during registration.
The customer service number can be found in the app's settings or on the official website under the contact section.