4.6 Features & Highlights
The Lufthansa app is packed with features that cater to the needs of frequent travelers and casual flyers alike. Whether you're booking flights or managing your itinerary, the app ensures a seamless experience. Here are some core features that stand out:
Real Experience Using Lufthansa
Application Scenarios
Using the Lufthansa app has become an integral part of my travel routine. Whether I'm planning a work trip or a leisurely getaway, I find myself reaching for the app to manage my travel needs. For instance, I often travel for conferences, and the app serves as my one-stop shop for everything from booking flights to managing my itinerary. I once had to adjust my plans last minute due to a scheduling conflict, and the app made it a breeze to find a new flight and rebook my accommodations without any hassle.
User Experience
The user interface of the Lufthansa app is clean and intuitive. Upon opening the app, I’m greeted with a friendly dashboard that showcases my upcoming flights and any relevant alerts. Navigating through different sections, such as bookings, check-ins, and travel services, feels like a natural flow. The performance is smooth, with minimal loading times, which is crucial when I'm in a hurry. I appreciate how the app remembers my preferences, making it even easier to book my regular routes. Overall, using the Lufthansa app is a pleasant experience; it makes travel planning feel less like a chore and more like a well-organized adventure.
Pricing
The Lufthansa app is free to download on both the App Store and Google Play, making it accessible to everyone. While the app itself doesn't charge fees, flight prices can vary based on demand and availability. I’ve found competitive rates through the app, especially during promotions or when booking in advance. It’s worth keeping an eye out for special offers that can make your travel even more affordable.
Updates & Support
Lufthansa is proactive in updating their app to enhance user experience. I’ve noticed several updates over the past months that included new features and bug fixes that improve performance. The support team is also quite responsive; I once had an inquiry about my flight status, and I received prompt assistance through their help section within the app. Overall, I feel confident that Lufthansa values its users and continually strives to improve the app's functionality.
Security & Privacy Review
As an American user, security and privacy are always top concerns when using travel apps. The Lufthansa app is available on both the App Store and Google Play, ensuring that it meets the standards set by these platforms. When registering, the app requires basic personal information, such as your name and email address, which is standard for flight bookings. I appreciate that they also allow for guest check-ins, which means I can use the app without creating an account if I choose.
As for ads and tracking behavior, the Lufthansa app does not overwhelm users with advertisements, which is refreshing. However, I did notice some tracking behavior to optimize user experience, like flight recommendations based on previous searches. Overall, I feel comfortable using the app, knowing that my data is handled with care and that my privacy is respected.





Absolute trash app. Most of the time I can't log in and it just hangs. Once you do finally, by some miracle, log in, it doesn't keep you logged in for very long. Constantly have to attempt to log back in just to be able to show your boarding pass. And of course it decides to do this just as you're ready to board. I fly a lot and never have never seen an airline app so difficult to use.





Reflects Lufthansa service quality really well. they even had status updates for our bags so I knew that even if they were coming out late I just had to wait rather than wonder if they made it through my connection. also excellent support for storing Google wallet boarding passes and updates on boarding etc. More importantly I was able to use all of these devices without being a member or logging in which is fantastic! That's what I'd like to see others adopt.





Absolutely no function of this app, or their website version, actually works. Everything just takes forever to load, and then has some kind of error where they eventually ask you to contact customer service. Can't even pay for an upgrade successfully, it tells me to call their customer service number. Really the worst. The app doesn't even successfully log-in to my account! Truly embarrassing state for a company this big.





They suddenly stopped being compatible with my perfectly working phone. This is the only airline app that requires Android 10, all others are perfectly fine with the earlier (Android 9 here) versions. "Planned obsoleteness". Lufthansa, you are not green! You are pushing your customers to create more e-waste by doing this. And you did this without any warning... Guess what, this might be just the last time I am flying Lufthansa. At least, when I could choose, I'd think twice before flying LH.





It doesn't accept my valid booking number, no error, no nothing to indicate what's wrong. It also wants me to input my phone number multiple times on the same page but doesn't let me use the same number and it's required. Terrible design and there's no good reason to use the app outside of Lufthansa farming your data. It looks like their website has many of the same problems.
Review Source: Google Play store public user reviews.
Yes, Lufthansa collects personal data to enhance user experience, improve services, and comply with legal requirements, following strict data protection regulations.
The Lufthansa app is free to download and use, with no subscription fees for its core functionalities.
Yes, an internet connection is required to access most features of the Lufthansa app, although some information may be available offline after initial access.
You can contact Lufthansa support through the app or their official website, where you can find customer service contact information and submit feedback or inquiries.
Since there are no subscription plans associated with the Lufthansa app, there is no need for cancellation; users can simply uninstall the app if they choose to stop using it.
Yes, you can manage your bookings through the app by accessing the "My Bookings" section, where you can modify flights, add services, or check-in.
Yes, you need to activate your account. After registration, check your email for an activation link. Click the link to activate your account before logging in.
You can contact Lufthansa customer service via the app by navigating to the "Help" or "Contact Us" section, where you'll find options to chat or call support.
To reset your password, tap "Forgot Password?" on the login screen, enter your email, and follow the instructions in the email you receive.
To check flight status, open the app, go to the "Flight Status" section, and enter your flight number or route details to get real-time updates.