• Dallas M

  2025/01/04

  

  MyRide has gotten better over time. I think it's fairly easy to use and I don't usually have any issues purchasing or scanning my tickets on metro lines. My biggest aks would be to redo the trip planner and next ride pages. First, they are very similar to each other and don't provide much difference, second, the trip planner is a little difficult from a UI/UX perspective when you're a newbie on the app. Too many options and it needs to be simple.

• A Google user

  2018/09/27

  

  Does what it says on the tin, I guess. The fact you can't buy single tickets is ridiculous, and most of the links on the main menu open as web pages rather than in-app. There aren't any alerts or information on where your bus or train is. It's literally just a way to buy day passes, which is okay for tourists, but if you actually plan on using RTD more than about once a month you're better off getting a MyRide card and using the Transit app for information.

• Vera Karlotta Cordeta

  2022/11/20

  

  Stupidest app ever. Very hard to use. Frequent referrals to browser defeats the purpose of having an app. Can't pay for parking on it, making it pretty easy to miss the train, especially at stations with large parking lot with few parking kiosks. There's no option to see what zones you need, so you're purchasing tickets blind, meaning you might not even be charged fairly. No maps on the app either. You can't add or change payment methods through the map. Aesthetic isn't bad.

• Kerry

  2023/04/04

  

  Not user-friendly. You need to flag all the routes and times that are canceled on the schedules because it's difficult when you've got service alerts that make you navigate out of the app to the website to figure out what the alerts are. Also, if you're going to be canceling a huge section of the R line through October, you seriously need to add more trips on the other routes (H & E) to compensate. I've never heard of a train that only comes every 30 minutes; absolutely ridiculous.

• Marv Vis

  2025/08/10

  

  Poor handling and policies of ticket purchases. Purchased tickets expire in 45 days. I received a message that my DIA bus ticket purchase failed due to some message exchange error, so I had to go through and redo the purchase. I was then charged for two $10 tickets (needing only one). The extra ticket now expires in 45 days, long before my next flight. There's no way to undo such a purchase or extend the expiration - just lousy policy and app behavior.

• Jonathan Hilton

  2026/06/30

  

  ok

• Ric Bryant

  2026/06/27

  

  nice

• Hubert Lin

  2026/06/27

  

  Are you seriously having no pass upgrade option, so ppl at the airport will be charged for standard fare first???

• John L

  2026/06/26

  

  they make it difficult for the general public. they are rarely on time. and there is no customer service expectations when their company causes conflicts for the people, nor is there accountability. but the people will pay and suffer for there greed and tolerance.

• Warren Beck

  2026/06/22

  

  nice smooth ride.

Review Source: Google Play store public user reviews.