• Byron Guzman

  2026/03/03

  

  They have slow customer service, and their app is not efficient at all. I accidentally selected different seats and exited out of the app before checking in. When I reopened the app to check in, I could no longer do it, and it wouldn't proceed to check in until I paid for the seats selected. I have already paid for my tickets but just needed to check in. When I reached out to customer service, it took hours to get a response just for them to tell me I have to pay, and I can't remove services.

• slεερү clεσ

  2026/02/09

  

  thsi app completely failed at replacing checking in on the website. it's buggy, does not let you but your information in manually (you are forced to take a picture of your documents), it takes an unreasonably long time to get anywhere within the app- and! it's the only option you have! i have heard the other apps were just as bad but this is the first I've had to review so low in a long time.

• Alexander Suleymanov

  2026/04/18

  

  The primary purpose of the airline's app is to provide flight information readily and simplify check-in. This app fails at both. It updates the gate info at the very last moment. It never pre-caches boarding passes, so opening them is painful, especially in Mexico where the Internet can be slow. Free advice: don't use the app, print boarding passes, and check the board for flight updates.

• guadalupe noyola

  2026/03/18

  

  Worst app ever. You can attempt to do the check in and it works less than half of the time. Sometimes you can do one but not your travel partner's or childrens'.Most of the airport terminals have huge lines due to this app error and when they are down the attendants will try to charge you even though you prove it is not user error. worst system all together.

• Nick Menjivar

  2026/02/24

  

  Horribly buggy app. I tried adding checked luggage 3 different times which resulted in errors. It was only on the 3rd time when I was finally able to complete the transaction. It was only then that I was charged for all 3 transactions. Volaris Customer Service is useless and will not refund you nor the airport attendants will not help get your refund either. They will force you to submit a case through a form online, which may take up to 3 days to hear any reply.

• Mr. CPO Edwin Pardo

  2026/07/02

  

  inútil bajar un app que desinstalaré al finalizar mi check-in

• Juana Ochoa

  2026/07/01

  

  good

• Rodolfo Saldivar

  2026/06/30

  

  worst app!!! Doesn't work at all

• xhap

  2026/06/30

  

  app won't even open so I cant even check into my flight because you cant do it via computer!!!!! horrible app

• Maria Guzman

  2026/06/29

  

  altos precios no comida bebida

Review Source: Google Play store public user reviews.