• Danielle Adams

  2024/12/30

  

  App is always lagging and when you try to back out of a specific item, it brings you back to the top of search results. Also not necessarily related to the app but I'm constantly being sent the wrong items. I just ordered a jacket in "earthen" color and they sent it to me in navy blue. Trying to contact customer service is difficult and you have to submit a claim of you want a refund. Annoying process, I just end up eating the loss and donating the wrong items.

• Monica Peavie

  2026/04/28

  

  Why can I no longer see images of what I have ordered under my purchase order details? Just says "image unavailable ". It is on all items, not just out of stock items. Frustrating because some descriptions are too short to decipher what is what if multiple colors were nought of an item. I have to open up each item to look back at orders and see what it was.

• Saige Sword

  2026/03/07

  

  App continues to sign me out and it's very finicky about when it wants to let me sign in. Items take forever to load and it gets very laggy, if it loads at all. I've had nothing but problems with this app, the only reason I keep it is to pay my credit card bill and even that is a process. I don't recommend.

• Ang

  2026/02/20

  

  I downloaded while in Old Navy's dressing room. They had a sign that talked about "you can scan items and check if there are different sizes and if they don't have any in store, you could buy online", I was skeptical at first. I figured it would be a hassle if items didn't fit, however, it was easy, you just returned to the store for free no questions asked, which was nice because I was fat and I hadn't been shopping for clothes in some time so I knew I would have to try on different sizes.

• Rose Miller

  2023/03/15

  

  This is month 2 , and there has been an error message for when I try to pay my old navy credit card.. last month, it did the same thing as I was charged a late fee? Because of a faulty app. Thus month the same thing is happening. There's an error message, and it will not let me pay my bill?? I have called, and the help line is ZERO help. Told me it was a service issue, and there was nothing they could do? They didn't even drop the late fee when it wasn't my issue. It was obviously the websites?

• Gayla Powell

  2026/07/03

  

  great deals

• Deeann Bennett

  2026/07/03

  

  I like old navy easy shopping and good prices

• selena Tucker

  2026/07/03

  

  I love the prices and a shipment and pickup is on point

• Martin Santos

  2026/07/02

  

  love it

• Jessica Monk

  2026/07/02

  

  I love Old Navy!

Review Source: Google Play store public user reviews.