• Sa ra

  2024/12/03

  

  Citibike is a wonderful resource for getting around this city in a healthy way. It's convenient and wonderful that there are so many stations around where I work and live (northwest Brooklyn and lower Manhattan). My only complaint is that unavailable bikes do not always present as such; at some stations it can take a while to find a bike that actually works.

• Sara H

  2022/04/14

  

  I would give zero stars but there is no option. Citi Bike is a good idea, but it is pricey. Even if you get the day pass, you still have to abide to the 30 minute ride. Sometimes between traffic and distances, it is difficult to find a dock to return the bike to. We got charged almost $4.36 each for bringing the bike late by a minute...There should be more leniency with the day pass...So we paid $15 for the day pass and then $4.36 on top...

• Geoff Vargo

  2023/08/02

  

  Both bikes and docks are very unreliable, and frequently broken. I cannot begin to count the number of times this faulty service has made me late to work, all because I made the mistake of believing that this was a competently run service. SHAPE UP, CITIBIKE AND LYFT!...or see your customer base go bye-bye. PS— their customer service is just as pitiful; they don't even give you a chance to contact them for help from the app! A truly horribly run service.

• Dina Diskina

  2021/02/24

  

  Horrible after update Used citibike app for the last 3+ years without a problem. Now I dread having to get a bike, it's an awful experience every time. Half of the bikes don't have a QR code, even if they do only half of the time to they unlock, frequent error messages and bugs all the time in this app. I had to take a cab to work twice in the last two weeks because I couldn't unlock a bike (there were at least 10 at the station). This never happened before. Please fix it!!!!

• Tim O'Hara

  2021/03/22

  

  Super convenient and easy. Pretty seamless real world/app interaction. The fee structure is convoluted and misleading, and the app won't let you get a new bike until you review your last ride, super annoying. If you just scan a bike, you're gonna end up paying more than a 24 hour pass if you plan on using it more than 3 times. Of course, in the 24 hour plan, you get charged after 30 minutes, so you're always stopping to switch bikes.

• Jamie Ridyard

  2026/07/03

  

  Untrustworthy. Some conventions are simple and clear, such as when you click the close button in a dialogue, it doesn't proceed to the next step. When choosing between day pass or pay and go, I clicked the close button so I could research the difference, but instead it just started the rental straight away, incurring the $5 rental fee before I agreed. Dark pattern. Bad work.

• Rawlson Lawrence

  2026/07/01

  

  easier to set up than k though and the particular bike i got eas pretty good too.

• Jason Siefken

  2026/06/28

  

  can't see bike routes without entering credit card. slow

• Tim Douglas

  2026/06/26

  

  App does not work and says "cannot ride at this time" with no explanation. Wasted 30 minutes of my time trying to find out how to resolve with no solution and missed a time sensitive appointment

• V J

  2026/06/10

  

  They charge more when you get a day pass. Scam.

Review Source: Google Play store public user reviews.