• Thomas Kincaid

  2026/06/24

  

  Not allowed to use different devices. At all. No workarounds. I have several devices. I can't purchase a ticket on the device I have with me: you require me to "transfer" the account to one phone, and you will only do it three times before requiring me to call and beg. It's one thing to fight fraud. It's another to stop me buying separate tickets on separate devices without providing you separate logins and accompanying dummy email addresses for each. I shouldn't be resorting to paper in 2026.

• A Google user

  2019/12/05

  

  This app is okay but it has one really annoying "feature" and that is that you cannot add a payment card prior to making a purchase. I ride the commuter rail very infrequently and for whatever reason it lost the card info from the last time I bought a ticket. I'm not good with the on-screen keyboard on my phone and when I went to purchase a ticket just now, it took forever because I had to re-enter my credit card info. It would have been much better if I could have done that beforehand, but that apparently is not possible. Also this is NOT the fault of the app, but the fact that the commuter rail and subway use completely different payment systems is ridiculous. A CharlieCard would be 10x easier to use than this app.

• A Google user

  2020/01/19

  

  I can't rely on this app. Every once in a while it randomly stops accepting any debit cards. Same error. I've checked my cards, with the banks, everything on my end is fine. Last time this happened I had to uninstall and reinstall the app a few times and the error stopped, but that isn't working this time. I emailed last time but honestly it didn't help and I don't want to go though it again. Guess I'm back to buying paper passes at South Station, seems to be the only reliable way.

• Waylon MacNeil

  2025/09/01

  

  Menu and Log In buttons are unaccessible (Google Pixel 9) as the menu button is under the notification tray, and the login button on the Ticket Wallet page is hidden by the home, back, and app tray buttons. This means I can't login to view my tickets, or open the Menu at all, meaning the app is completely useless now. It wasn't like this before, so it must have been an update or something that caused it, but this means I will end up having to pay more for tickets than I would with the app.

• No Need (No name)

  2023/03/30

  

  Currently, it won't allow me to purchase commuter rail tickets; this could be due to my TAP pass malfunctioning and having been replaced less than a month after I'd renewed. For clarity, the TAP pass was saved into the app, but I don't believe it was updated when my pass was replaced, only when it was renewed. I have to go into Boston to pick up my new ID (we have mail thieves), and it's going to be twice as much just to get there because of this glitch.

• Thomas Kincaid

  2026/06/24

  

  Not allowed to use different devices. At all. No workarounds. I have several devices. I can't purchase a ticket on the device I have with me: you require me to "transfer" the account to one phone, and you will only do it three times before requiring me to call and beg. It's one thing to fight fraud. It's another to stop me buying separate tickets on separate devices without providing you separate logins and accompanying dummy email addresses for each. I shouldn't be resorting to paper in 2026.

• Marc Desciscio

  2026/06/10

  

  Bait and Switch $80 for what should be $8.75

• David Bookbinder

  2026/06/08

  

  I see that still, seven years after the three-star review complaining about not being able to add a credit card in advance, you have still not implemented this feature.

• Carla Kaiser

  2026/05/16

  

  Love the train!

• Rose Whitcomb

  2026/04/29

  

  The app works well, but I would be happier if they added a feature that lets you add money to your Charlie Card.

Review Source: Google Play store public user reviews.